When you pick up your car the car hire company will offer you their optional excess reduction cover, you should politely but firmly turn down the optional excess reduction cover. You will then be required to have a deposit blocked on your card - this usually ranges between £600 and £1000 for a standard vehicle depending on the provider you have chosen.
When you collect your car you should carefully note any damage and ensure that the damage form is updated if inaccurate. We recommend taking either pictures or a video of the vehicle condition as this will help if there is any dispute about the condition of the vehicle on return.
Tip: Some providers incentivise their agents on the sale of optional insurance products, they may try to claim that our insurance is not valid or that they do not accept our insurance. This is simply a hard sell tactic – you have no obligation to take their optional insurance so long as you leave the deposit. In the event of an accident you will pay them the excess as though uninsured and then reclaim from us (they are not a party to the insurance and do not need to accept it for it to be valid).
