Yes, but the refund rules depend on whether you bought Car Hire Excess as a standalone policy or as an add-on to travel insurance.
Standalone Car Hire Excess – Single Trip:
Before the policy starts: Full refund.
After the policy starts, if the policy is less than 1 month: No refund.
After the policy starts, if the policy is 1 month or longer: Proportional refund based on the unused period.
After a claim has been made: No refund, whether the claim is accepted or rejected.
Standalone Car Hire Excess – Annual / Multi Trip
Within 14 days of purchase and before the policy starts: Full refund.
After the 14-day cooling-off period: Proportional refund based on the number of full calendar months remaining.
Direct purchase: 6% per full calendar month remaining.
Comparison-site purchase: 5% per full calendar month remaining.
After a claim has been made: No refund, whether the claim is accepted or rejected.
Car Hire Excess added to a Travel Insurance policy
Within 24 hours of purchase: The Car Hire Excess add-on can be cancelled for a full refund.
After 24 hours: The Car Hire Excess add-on cannot be cancelled separately. The entire travel insurance policy must be cancelled, and any refund will be calculated according to the applicable travel insurance cancellation rules.
Any cancellation or refund request not covered by these rules may require further review.
